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How to receive and redeem points?

After 250 points have been accumulated, you will receive an email confirming your redemption code allocated specifically for you which will enable you to receive "Free Shipping"

  • Receive 1 point for every $1 spent

  • Join our mailing list and receive 50 points

  • Join our Facebook page and receive 50 points

  • Follow us on Instagram and receive 50 points

  • Leave us a review on our website and receive 50 points 

  • Refer a friend and receive 50 points

What is the delivery cost for New Zealand?

All orders for New Zealand delivery have a flat rate of $10.00 excl GST ($11.50 incl GST) It is the Customers responsibility to check that the delivery address is correct at checkout before making payment. Failure to do so and provide an incorrect address will delay your order.

What is our Return Policy?

In the case of a return, please email us at info@ohmywellness.co.nz and someone will address your query within 24 hours.

All queries will be required to be within 14 days of delivery of your order

We require the following information in order for us to resolve your query

  • Pictures

  • The invoice number

  • The batch number and / or expiry date (if applicable)

Please keep the item as we might need to have the item sent back to us for evaluation

We will provide a courier ticket via email if required. If you do not have a printer available, please advise and a courier ticket will be posted to you

If an item is needed to be re-sent, we will ship the return free of charge

Once a query has been received, we will endeavour to resolve your query in a timely manner

Which payment methods are accepted?

We accept payment by credit or debit card and via bank transfer

What currency is used?

All items are priced in New Zealand Dollars and include GST

How long will delivery take?

We try to dispatch orders within 24 hours of receiving payment. All orders are sent via courier. You will receive a tracking number once your order has been dispatched

What is the process for ordering through the online store?

A notification will be sent once the order is received and processed. Once it has been shipped, you will receive a tracking number with your shipping notification.

 

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